Call Centre CSR jobs
ISLAMABAD OFFICE
Customer Services Agents (CSR)-ISB
Looking for the candidate who can full fill all the below requirements and able to work in an night shift 09:00 pm - 06:00 am.
Job Description-Call Centre agent
We are looking for call centre agents in Islamabad who have excellent command on English
listening ajond speaking for our USA auto insurance campaign (night shift 09:00 pm – 06:00 am).
Bonuses will be offered along with basic salary to experienced agnets os starters who have
excellent communication skills. This is a very good opprotunity where uyou can earn upto 100k
per month.
- Excellent selling, communication and negotiation skills.
- Prioritizing, time management and organizational skills.
- Should be target oriented, hard working and punctual.
- Able to work in Afternoon shift.
- Applicant shoud preferably have previous Telesales experience in a Call Center.
- Starters are more than welcome to apply but Communication Skills matter alot.
- Fresh candidates with good communication skills are also encouraged to apply.
We are seeking for Call Center Agents in Islamabad who have good command on English Speaking and Listening for Our USA auto insurance campaign
Applicant shoud preferably have previous Telesales experience in a Call Center. Fresh candidates with good communication skills are also encouraged to apply.
CSR Team Manager
Looking for the candidate who can full fill all the below requirements and able to work in an afternoon shift 15:00hrs to 23:00hrs.
Job Description-Sales Team Lead
- Responsible for assignment and completion of sales projects for Islamabad CSR Team
- Provide input to individual stuff evaluations
- Assist with in-service and training of all Customer Service Representatives (CSRs) for International Call Centre Projects
- Assist with daily supervision to CSRs monitoring all work assignments and ensuring that they are completed timely and efficiently for Islamabad Office
- Assist with the running of all required reports:
- PCPs, Orientations, and Outreach for distribution to all CSRs on their teams
- Monitor weekly status of projects providing performance reports to Supervisor
- Work with other departments for the resolution of complaint and eligibility issues for immediate same day resolution
- Work with the Complaints Team Leader to ensure proper handling of complaints as assist with CSR in-servicing when applicable
- Continual monitoring of departmental call activity to ensure required call volume handling
- All other duties as assigned
- Previous experience in a supervisory role
- High School Diploma or equivalent education and experience
- In depth knowledge of call center operations
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Strong communication skills both verbal and written
- Ability to work in an office environment sitting and standing for extended periods of time
Atleast 2 years experienced